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生成式 AI 正以前所未有的方式重塑企业的运营格局,从增强运营弹性、缓解安全威胁,到优化客户体验,无一不彰显其变革力量。通过近期对三位 IT 领域的高层管理者 — 首席信息官 Matt Minetola、首席信息安全官 Mandy Andress,以及首席客户官 Rick Laner 的深入访谈,我们得以全面洞悉生成式 AI 如何助力各企业实现业务成果的显著提升。
Elastic 首席信息官 Matt Minetola 着重阐述了生成式 AI 在提升运营弹性方面的关键作用。他指出,当前许多组织已积累了庞大的遥测数据资源,这些数据对于识别应用程序漏洞、用户错误及网络攻击等关键问题至关重要。Minetola 强调,生成式 AI 的真正优势在于,能够将这些专有数据与 大型语言模型 (LLM) 相融合。这一融合不仅能够使企业显著增强 AIOps 能力,还可进一步优化安全和可观测性工作流。通过这一创新方式,企业能够更迅速地洞察 IT 系统状况,从而加速事件响应与修复流程,显著提升运营弹性。此外,Minetola 还特别强调了构建一体化数据平台的重要性,以便确保数据顺利转化为实际可行的操作方案,进而促进生成式 AI 的高效应用。
下载公司高管对生成式 AI 的见解
Elastic 首席信息安全官 Mandy Andress 探讨了利用生成式 AI 缓解安全风险的策略。她指出,尽管 ChatGPT 等生成式 AI 工具日益普及,但同时也为恶意攻击者提供了利用安全漏洞的新途径。Andress 强调,自动化安全工作流对于迅速应对威胁至关重要。通过安全地在安全流程中集成生成式 AI 工具,团队能够实时检测并识别潜在的漏洞和异常行为,从而大幅缩短对安全事件的响应时间。她进一步指出,需要一个安全的生成式 AI 工具来深度分析专有数据并提供有价值的见解,同时强调了建立一体化数据平台的重要性,以确保数据的有效管理和安全保护。
Elastic 首席客户官 Rick Laner 深入探讨了生成式 AI 如何打造顺畅的客户体验之旅。他指出,现代客户愈发期待获得个性化且即时响应的服务体验,而这正是生成式 AI 所擅长的方面。借助生成式 AI,公司能够以自然语言的形式提供高度贴合客户需求的信息,进而显著提升客户体验。然而,Laner 也指出了生成式 AI 工具的一个潜在风险,也就是,由于它们依赖海量互联网数据,有时可能会输出不准确的信息。为了规避这一风险,他建议组织应将自己特定的数据输入到安全的生成式 AI 工具中,以确保信息准确无误与高度相关,从而保持客户信任并促进销售增长。
在业务运营中采纳生成式 AI 对于提升运营效率、安全性和客户参与度具有关键作用。这些 IT 领导者所强调的关键战略包括:将专有数据与 AI 模型融合、自动化安全和运营工作流,以及致力于为客户提供准确且相关的信息。请深入了解他们对生成式 AI 变革潜力的全面见解,看看这项技术如何重塑商业格局。
下载公司高管对生成式 AI 的见解