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实务管理公司通过部署 Elastic Cloud 改善会计师事务所工作流的性能
借助 Elastic Cloud,随着业务增长,Karbon 能够快速扩充搜索存储容量。
公司可以基于 Elastic 的可预测、灵活定价模式制定 IT 预算。
Karbon 的会计师事务所客户现在可以全面了解客户端历史数据,并能轻松检索文件和电子邮件。
在会计行业,有效的知识管理(即整理和分析所有数字和物理业务信息的过程)对于准确编制财务报告至关重要。另外,会计师事务所还能借此为客户提供更好的体验,从而获得竞争优势。但是,知识管理工作流大多相互独立,需要手动处理或者处于无人监督的状态。随着会计行业掀起流程自动化的浪潮,这种情况已经有所改变。
作为这股浪潮的弄潮儿,Karbon 着眼于会计师事务所的内部工作流、与客户端的互动和通讯,构建了基于云的实务管理平台。公司成立于 2014 年,近年来增长迅猛,特别是在各大企业在疫情期间纷纷开始远程办公的情况下,发展势头仍然强劲。
Karbon 联合创始人兼首席技术官 John Freeman 表示,“会计师事务所致力于在准确编制财务报表的基础上,提供卓越的客户端服务。无论工作地点是在办公室、在路上还是在家里,会计师事务所都必须确保其员工能够简单快捷地获取准确的客户端信息。”
强大搜索功能助力改善客户端服务
Karbon 的实务管理解决方案的其中一个关键特性就是,会计师事务所员工可以使用搜索功能检索与特定客户端相关的信息。这些数据主要分为两类,分别为合同或报告等 CRM 相关大文件,以及访问频率更高的较小工作流记录,例如电子邮件。
Karbon 一直提供搜索功能,但面对快速扩张的 SaaS 业务,其原始解决方案提供商无法从容应对。此外,Karbon 先前每次超过存储限值时都会面临成本大幅增加的问题。要想尽可能长时间保持在现有使用限制范围内,公司需要就搜索哪些信息做出艰难决定,例如删除更早时候的客户电子邮件。
我们希望客户全面了解其客户端相关文件,这就意味着需要找到更具成本效益的搜索解决方案,以便我们逐步增加数据使用量,而不必在超出当前限值后继续投资创建新的大型数据集群。
– Karbon 联合创始人兼首席技术官, John Freeman
为了克服这一挑战,Freeman 和团队在运行于 Karbon AWS 云基础架构上的 Elastic Cloud 中部署了 Elasticsearch。Elastic 基于资源的定价模式之所以吸引 Freeman,是因为在该定价模式下,随着业务增长,他能够以有竞争力的价格增添基础架构。
弹性定价是我们的理想选择。在进行规模扩张时,其实您对未来知之甚少。我们一年内需要 6 个数据中心,还是 12 个?能够确保成本灵活性和可预测性对于我们来说非常有价值。
– Karbon 联合创始人兼首席技术官, John Freeman
从数据管辖的角度来说,Karbon 需要在多个地区运行其解决方案,且每个地区都有各自的云。到目前为止,Karbon 的集群大约分布在 6 个不同的 AWS 区域。
借助 Elastic Cloud on AWS,我们能够根据当地的法律要求,在大多数国家和地区轻松设置基础架构。该解决方案是数据存储法律非常严格的国家/地区的理想选择。
– Karbon 联合创始人兼首席技术官, John Freeman
Karbon 与 Elastic 成功携手发现增加可搜索文档的数量和类别的方法。其中包括电子邮件附件,例如 PDF 和电子表格。Freeman 表示,“需要索引的内容数量庞大,有了 Elastic,未来我们能够以可负担的成本灵活完成这项工作”。
此外,Freeman 还部署了 Elastic 可观测性解决方案,用于对 Karbon 的基础架构进行端到端监测。“我们有 6 个生产数据中心,每个数据中心提供 100 多项服务。跟踪这些服务的运行状况并能够检测和解决异常情况,对我们客户来说蕴藏着巨大的潜在价值,”Freeman 说道。
最重要的是,Karbon 注意到自采用 Elastic 以来,客户的积极反馈有所增加。通过与 Elastic 合作,公司了解其可根据经济实惠且可预测的定价方案在必要时进行规模扩张,因此便能胸有成竹地制定增长计划。
搜索功能应该发挥作用。搜索需要又快又准,同时兼顾相关性。Elastic 同时达到了所有要求,以期对客户的业务产生积极影响,最终改善其客户端的使用体验,而这也是我们的首要目标。
– Karbon 联合创始人兼首席技术官, John Freeman