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Elastic 定价常见问题解答 您尽管提问,我们会一一解答 — 下面对 Elastic 定价、支持等方面的一些常见问题进行了解答。
常见问题
我是否可以免费试用 Elastic 产品和服务? Elastic Cloud :是。您可以免费试用 Elastic Cloud 14 天 ,从创建集群的时间点开始计算。您可以很轻松地完成设置并运行,试用服务包括一个 RAM 为 8GB、存储为 240GB 的集群,而且您可以使用我们支持的所有云服务提供商。
Elastic Cloud 上的 Elasticsearch Service 在 Amazon Web Services (AWS)、AWS GovCloud (US)、Microsoft Azure 和 Google Cloud 上均有提供。通过官方的 Elasticsearch Service,您可以:
获得 Elastic 企业搜索、可观测性和安全解决方案 使用专属功能,例如跨集群搜索、Machine Learning 和索引生命周期管理 使用直观且可让您发挥创意的可视化工具,例如 Kibana Lens 和 Canvas 您只需选择心仪的云服务提供商,即可尽享轻松的管理体验和强大的定制选项。
自管型 :是。从问世伊始,Elastic Stack(包括 Elasticsearch、Logstash、Beats 和 Kibana)就一直秉持免费和开放的理念。我们不仅免费提供自己的技术堆栈,还对公众开放,这包括将它存储在公共仓库中,让社区直接参与,以透明的方式进行开发。
您可以下载 Elastic 软件 ,免费获得 OSS 功能以及我们软件免费提供的基础功能。免费和开放原则深深印刻在我们的自我定义和发展模式中。我们希望产品可以不断提升,应用于学习,并规模化运行于生产环境中。因此,我们的许多核心功能、产品和解决方案都是免费的,其中包括在堆栈中原生开发的免费安全功能,这些功能对于确保每个集群都得到保护至关重要。但我们更进一步的,将 Kibana 基于角色的访问控制和真正的多租户功能也全部免费开放。我们相信在开放环境中开发的产品更加安全。
如果您有兴趣试用黄金级、白金级或企业级订阅服务中的各种功能,不妨考虑 14 天免费试用版 Elastic Cloud ,或联系我们 。
你们是否提供支持? 是。我们针对 Elastic Cloud 提供标准级、黄金级、白金级、企业级和私属级订阅服务,这些服务包括针对 Elasticsearch Service 的不同级别的支持 。详见定价页面上对比表中的“支持”部分。
对于自管型客户,黄金级*、白金级或企业级订阅服务包括针对 Elastic Stack 的不同级别的支持 。详见定价页面上对比表中的“支持”部分。
开始使用付费的 Elastic 订阅服务后,我可以更改订阅级别吗? 如果您购买的 Elasticsearch Service 是月度订阅服务,您可以在 Elastic Cloud 控制台中的计费页面 随时更改订阅级别。如果升级至更高订阅级别(例如从标准级升级至白金级),此类升级会立即生效。如果降级至较低的订阅级别,此类降级会在下个发票日期生效。如果您购买的是年度订阅服务,请联系您的销售代表来更改订阅级别。
对于自管型客户,请联系您的销售代表来更改订阅级别。
Elastic Relevance Engine (ESRE) 在哪个定价级别下可以使用? 完整的 Elasticsearch Relevance Engine (ESRE) 工具套装在白金级或企业级证书下可以使用,包括:
使用 Elastic 的 Learned Sparse Encoder 模型进行语义搜索 在 Elastic 中使用和管理 ML 模型 混合排名,此种方法会将检索技术与倒数排序融合相结合 文档和字段级安全,以实现细粒度访问控制 在标准证书下也提供一部分 ESRE 功能,包括:
使用 Elastic 的矢量数据库创建、存储和搜索密集矢量 存储和搜索由第三方 LLM 生成的嵌入。 BM25f 基于词元的搜索排名工具 为经过 AI 提升的应用程序存储分析数据
针对 Elastic Cloud 的具体问题
Elastic Cloud 上的 Elasticsearch Service 的定价是如何计算得来的? Elasticsearch Service 的定价主要基于 Elastic Stack 中每个组件(例如 Elasticsearch 节点、Kibana 节点、APM 服务器等)的实例规模。所运行的每个组件均按照每小时每 GB RAM 的费率来收费。您可使用我们的定价计算器 来预估费用。此费率基于下列几个方面:
云服务提供商 云区域 Elasticsearch 节点
数据节点
主节点 采集节点 Machine Learning 节点 Kibana 节点 APM 服务器 每个节点的实例规模(多少 GB 的 RAM) 可用区数量 此外,快照存储费用和传输费用还涉及:
Elastic Cloud 上的 Elasticsearch Service 年度订阅是如何运作的? 所有直接与 Elastic 签约的新年度订阅均使用预付款消费模式 进行计费,并且它们的使用量以 Elastic 消费单位计量。在这个模式中,您预先购买 Elastic 消费单位 (ECU),所有后续使用量将从 ECU 余额中扣除。
是否可以通过 AWS Marketplace 购买 Elastic Cloud 上的 Elasticsearch Service? 是。AWS Marketplace 允许 SaaS 供应商(例如 Elastic)通过客户的 AWS 账户直接收费,这意味着您无需单独与 Elastic 建立计费关系。现有 AWS 客户可以通过我们的 AWS Marketplace 列表页面 订阅 Elastic Cloud。
只需单击 Elastic Cloud 页面顶部的“继续订阅”橙色按钮,即可登录您的 AWS 账户,然后开始使用 Elastic Cloud。您可以享受 7 天免费试用期的福利,在该试用期内,几分钟内即可跨 Elastic 支持的任何 AWS 区域进行全球部署。7 天后,所有与使用量相关的费用都会直接计入您的 AWS 账户。定价信息详见我们的 AWS Marketplace 页面。
如果客户希望对其 SaaS 服务进行单点计费,或者如果客户无法直接与 Elastic 建立计费关系,则通过 AWS Marketplace 订阅是一个很好的选择。
此外,您在 Elastic 的投资将计入您的 AWS 企业协议购买承诺。您可以在 Elastic Cloud 控制台的账单和使用情况页面监测和分析您的 Elastic 支出。
是否可以通过 Google Cloud Marketplace 购买 Elastic Cloud 上的 Elasticsearch Service? Google Cloud 客户可以通过 Google Cloud Marketplace 配置 Elasticsearch Service 的标准级、黄金级和白金级按月和按年订阅服务。Elastic 在您的整合式每月账单上仅会显示为一条行项目。最重要的是,您在 Elastic 的投资将计入您与 Google Cloud 之间的承诺支出协议。
是否可以通过 Azure Marketplace 购买 Elastic Cloud 上的 Elasticsearch Service? Microsoft Azure 客户可以通过 Azure Marketplace 配置 Elasticsearch Service 的标准级、黄金级和白金级按月订阅服务,将账单与其他 Azure 服务的支出整合在一起,并将其从现有 MACC 合约 中全额扣除。
Elastic on Microsoft Azure 是完全托管型 SaaS 服务,可以托管 Elasticsearch 和 Kibana。
是否可在 FedRAMP Marketplace 中购买 Elastic Cloud 上的 Elasticsearch Service? 可以,但请将我们所列产品 更多地看作是经 FedRAMP 授权的认证云服务产品 (CSO) 目录,而不是现有客户与云提供用来进行交易的云提供商平台。
是否可在 AWS、Google Cloud 或 Azure Marketplaces 上免费试用 Elastic Cloud 上的 Elasticsearch Service? 是的,我们现已在 AWS 提供 7 天免费试用期的福利,在该试用期内,几分钟内即可跨 Elastic 支持的任何 AWS 区域进行全球部署。只需在 AWS Marketplace 上单击 Elastic Cloud 页面顶部的“继续订阅”橙色按钮,即可登录您的 AWS 账户,然后开始使用 Elastic Cloud。注意:免费试用包括配置一次部署,前 7 天内不会向您收取费用。
还可通过 Elastic 网站的免费试用页面免费试用。
使用各种 Elastic 专用连接的话,数据传输费用会便宜一些吗? 为了继续帮助客户满足其严格的安全性与合规性要求,Elastic 建立了多个专用连接。目前,Elastic Cloud 支持 AWS PrivateLink、Azure Private Link 和 Google Cloud Private Service Connect。Elastic 不会在标准专用连接定价的基础上额外收取任何费用。我们相信您选择任何这些专用连接选项的首要原因是确保安全。如有关于定价的问题或需要更多信息,请联系您的云服务提供商代表。
我可以使用更高订阅级别中所包含的 Elasticsearch Service 功能吗? 如要使用更高订阅级别中所包含的功能,您必须升级您的订阅级别。此外,如果正在使用当前级别所特有的功能,则您不能降级至较低的订阅级别。
Elasticsearch Service 免费使用额度是多少? 通过免费配额,每个 Elasticsearch Service 部署能够启用下列配置:
1GB Kibana 实例 1GB Machine Learning 节点 2GB 企业搜索实例 1GB APM 服务器 扩大 Kibana 实例和 Machine Learning 节点的规模,以及更改可用区的数量,都会产生额外费用。
Elasticsearch Service 是否提供诸如安全和 Machine Learning 等商用功能? 是。客户可使用企业搜索、可观测性和安全解决方案中的不同功能,具体因 Elastic Cloud 的订阅级别 而异。
如果需要在之后更改集群规模,我应该怎么做? 您可以随时通过 Elastic Cloud 用户控制台或者我们的 REST API 来扩大或缩小集群规模。集群规模调整在后端完成,过程透明,不会有任中断。不过请注意:如果缩小集群规模的话,您必须确保缩小后的集群能够满足 Elasticsearch 在内存和磁盘配额方面的要求。
REST API 调用是否有速率限制,这类请求有数量上限吗? 虽然 REST API 调用有速率限制,但是请求数量并无上限。
我开始时是否可以设置为任何容量? 是。我们支持大型部署,但是我们的确设有服务上限。如果您认为自己需要启用更多容量,请联系我们 。默认服务上限为 976GB 的 RAM,这样做是为了保护用户不会因意外操作而部署过多容量。如需移除这一限制,请联系支持部门。
你们是否会按照部署模板向我收取不同费用? 是的,因为我们已对部署模板进行预定义,其中包括 Elastic Stack 运行时所需的特定虚拟硬件。我们可能会对虚拟硬件采取不同定价,具体取决于硬件配置文件。更多详情,请参见我们的定价计算器 。
如果我调整部署的规模,价格会如何变化? Elastic Cloud 上的 Elasticsearch Service 采用线性定价模式,便于您轻松理解调整规模后的新成本。这即表示,RAM 为 8GB 的高 I/O 配置的费用是 RAM 为 1GB 的高 I/O 配置的 8 倍。此外,如果您跨三个可用区进行部署,成本将会是单个可用区的三倍。
您可以使用我们的交互式定价计算器 来预估部署成本。
使用 AWS PrivateLink 连接的话,数据传输费用会便宜一些吗? Elastic Cloud 目前支持 AWS PrivateLink。Elastic 不会在 AWS PrivateLink 定价的基础上额外收取任何费用。我们相信您选择 AWS PrivateLink 的首要原因是确保安全。如有关于定价的问题或需要更多信息,请联系您的 AWS 代表。
在 Elastic Cloud 上的 Elasticsearch Service 账单中,i3、1、l32sv2 及其他前缀表示什么意思? 这些前缀表示配置您的部署时所使用的底层虚拟硬件 。为确保实现最优性能,我们会在优化后的硬件上部署 Elastic Stack 的每个组件。