---
title: Get help
description: Start by searching the Packetbeat discussion forum for your issue. If you can’t find a resolution, open a new issue or add a comment to an existing one...
url: https://www.elastic.co/docs/reference/beats/packetbeat/getting-help
products:
  - Beats
  - Packetbeat
applies_to:
  - Elastic Cloud Serverless: Generally available
  - Elastic Stack: Generally available
---

# Get help
Start by searching the [Packetbeat discussion forum](https://discuss.elastic.co/c/beats/packetbeat) for your issue. If you can’t find a resolution, open a new issue or add a comment to an existing one. Make sure you provide the following information, and we’ll help you troubleshoot the problem:
- Packetbeat version
- Operating System
- Configuration
- Any supporting information, such as debugging output, that will help us diagnose your problem. See [*Debug*](https://www.elastic.co/docs/reference/beats/packetbeat/enable-packetbeat-debugging) for more details.

If you’re sure you found a bug, you can open a ticket on [GitHub](https://github.com/elastic/beats/issues?state=open). Note, however, that we close GitHub issues containing questions or requests for help if they don’t indicate the presence of a bug.