Troubleshooting
editTroubleshooting
editIs something not working as expected? Don’t worry if you can’t figure out what the problem is; we’re here to help! As a first step, ensure your app is compatible with the agent’s supported technologies.
If you’re an existing Elastic customer with a support contract, please create a ticket in the Elastic Support portal. Other users can post in the APM discuss forum.
Please upload your complete debug logs to a service like GitHub Gist so that we can analyze the problem. Logs should include everything from when the application starts up until the first request executes.