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ServiceNow action

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ServiceNow action

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The ServiceNow action type uses the V2 Table API to create ServiceNow incidents. The ServiceNow ITSM connector can be used for rule actions and cases. The ServiceNow SecOps connector can only be used for cases.

Connector configuration

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ServiceNow connectors have the following configuration properties.

Name: The name of the connector. The name is used to identify a connector in the Stack Management UI connector listing, and in the connector list when configuring an action.
URL: ServiceNow instance URL.
Username: Username for HTTP Basic authentication.
Password: Password for HTTP Basic authentication.

Preconfigured action type

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 my-servicenow:
   name: preconfigured-servicenow-action-type
   actionTypeId: .servicenow
   config:
     apiUrl: https://dev94428.service-now.com/
   secrets:
     username: testuser
     password: passwordkeystorevalue

Config defines information for the action type.

apiUrl: An address that corresponds to URL.

Secrets defines sensitive information for the action type.

username: A string that corresponds to Username.
password: A string that corresponds to Password. Should be stored in the Kibana keystore.

Action configuration

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ServiceNow actions have the following configuration properties.

Urgency: The extent to which the incident resolution can delay.
Severity: The severity of the incident.
Impact: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
Short description: A short description for the incident, used for searching the contents of the knowledge base.
Description: The details about the incident.
Additional comments: Additional information for the client, such as how to troubleshoot the issue.

Configure ServiceNow

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ServiceNow offers free Personal Developer Instances, which you can use to test incidents.

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