IMPORTANT: No additional bug fixes or documentation updates will be released for this version. For the latest information, see the current release documentation.

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ServiceNow connector and action

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ServiceNow connector and action

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The ServiceNow connector uses the V2 Table API to create ServiceNow incidents. The ServiceNow ITSM connector can be used for rule actions and cases. The ServiceNow SecOps connector can only be used for cases.

Connector configuration

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ServiceNow connectors have the following configuration properties.

Name: The name of the connector. The name is used to identify a connector in the Stack Management UI connector listing, and in the connector list when configuring an action.
URL: ServiceNow instance URL.
Username: Username for HTTP Basic authentication.
Password: Password for HTTP Basic authentication.

The ServiceNow user requires at minimum read, create, and update access to the Incident table and read access to the sys_choice. If you don’t provide access to sys_choice, then the choices will not render.

Connector networking configuration

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Use the Action configuration settings to customize connector networking configurations, such as proxies, certificates, or TLS settings. You can set configurations that apply to all your connectors or use xpack.actions.customHostSettings to set per-host configurations.

Preconfigured connector type

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 my-servicenow:
   name: preconfigured-servicenow-connector-type
   actionTypeId: .servicenow
   config:
     apiUrl: https://dev94428.service-now.com/
   secrets:
     username: testuser
     password: passwordkeystorevalue

Config defines information for the connector type.

apiUrl: An address that corresponds to URL.

Secrets defines sensitive information for the connector type.

username: A string that corresponds to Username.
password: A string that corresponds to Password. Should be stored in the Kibana keystore.

Define connector in Stack Management

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Define ServiceNow connector properties.

Test ServiceNow action parameters.

Action configuration

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ServiceNow actions have the following configuration properties.

Urgency: The extent to which the incident resolution can delay.
Severity: The severity of the incident.
Impact: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
Short description: A short description for the incident, used for searching the contents of the knowledge base.
Description: The details about the incident.
Additional comments: Additional information for the client, such as how to troubleshoot the issue.

Configure ServiceNow

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ServiceNow offers free Personal Developer Instances, which you can use to test incidents.

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