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Webhook - Case Management connector and action

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Webhook - Case Management connector and action

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The Webhook - Case Management connector uses axios to send POST, PUT, and GET requests to a case management RESTful API web service.

Create connectors in Kibana

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You can create connectors in Stack Management > Connectors or as needed when you’re creating a rule. In the first step, you must provide a name for the connector and its authentication details. For example:

Set authentication details in the Webhook - Case Management connector

In the second step, you must provide the information necessary to create cases in the external system. For example:

Add case creation details in the Webhook - Case Management connector

In the third step, you must provide information related to retrieving case details from the external system. For example:

Add case retrieval details in the Webhook - Case Management connector

In the fourth step, you must provide information necessary to update cases in the external system. You can also optionally provide information to add comments to cases. For example:

Add case update and comment details in the Webhook - Case Management connector

Connector configuration

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Webhook - Case Management connectors have the following configuration properties:

Add HTTP header

A set of key-value pairs sent as headers with the request URLs for the create case, update case, get case, and create comment methods.

Create case method

The REST API HTTP request method to create a case in the third-party system: post(default), put, or patch.

Create case object

A JSON payload sent to the create case URL to create a case. Use the variable selector to add case data to the payload. Required variables are case.title and case.description. For example:

{
	"fields": {
	  "summary": {{{case.title}}},
	  "description": {{{case.description}}},
	  "labels": {{{case.tags}}}
	}
}

Due to Mustache template variables (the text enclosed in triple braces, for example, {{{case.title}}}), the JSON is not validated in this step. The JSON is validated after the Mustache variables have been placed when REST method runs. Manually ensure that the JSON is valid, disregarding the Mustache variables, so the later validation will pass.

Create case response external key

The JSON key in the create external case response that contains the case ID.

Create case URL

The REST API URL to create a case in the third-party system. If you are using the xpack.actions.allowedHosts setting, make sure the hostname is added to the allowed hosts.

Create comment method

The optional REST API HTTP request method to create a case comment in the third-party system: post, put(default), or patch.

Create comment object

An optional JSON payload sent to the create comment URL to create a case comment. Use the variable selector to add Kibana cases data to the payload. The required variable is case.comment. For example:

{
  "body": {{{case.comment}}}
}

Due to Mustache template variables (the text enclosed in triple braces, for example, {{{case.title}}}), the JSON is not validated in this step. The JSON is validated once the mustache variables have been placed and when REST method runs. We recommend manually ensuring that the JSON is valid, disregarding the Mustache variables, so the later validation will pass.

Create comment URL

The optional REST API URL to create a case comment by ID in the third-party system. Use the variable selector to add the external system ID to the URL. If you are using the xpack.actions.allowedHosts setting, make sure the hostname is added to the allowed hosts. For example:

https://testing-jira.atlassian.net/rest/api/2/issue/{{{external.system.id}}}/comment

External case view URL

The URL to view the case in the external system. Use the variable selector to add the external system ID or external system title to the URL. For example:

https://testing-jira.atlassian.net/browse/{{{external.system.title}}}

Get case response external title key

The JSON key in the get external case response that contains the case title.

Get case URL

The REST API URL to GET case by ID from the third-party system. Use the variable selector to add the external system ID to the URL. If you are using the xpack.actions.allowedHosts setting, make sure the hostname is added to the allowed hosts. For example:

https://testing-jira.atlassian.net/rest/api/2/issue/{{{external.system.id}}}

Require authentication

If true, a username and password for login type authentication must be provided.

Password

The password for HTTP basic authentication.

Update case method

The REST API HTTP request method to update the case in the third-party system: post, put(default), or patch.

Update case object

A JSON payload sent to the update case URL to update the case. Use the variable selector to add {Kibana} cases data to the payload. Required variables are case.title and case.description. For example:

{
	"fields": {
	  "summary": {{{case.title}}},
	  "description": {{{case.description}}},
	  "labels": {{{case.tags}}}
	}
}

Due to Mustache template variables (which is the text enclosed in triple braces, for example, {{{case.title}}}), the JSON is not validated in this step. The JSON is validated after the Mustache variables have been placed when REST method runs. Manually ensure that the JSON is valid to avoid future validation errors; disregard Mustache variables during your review.

Update case URL

The REST API URL to update the case by ID in the third-party system. Use the variable selector to add the external system ID to the URL. If you are using the xpack.actions.allowedHosts setting, make sure the hostname is added to the allowed hosts. For example:

https://testing-jira.atlassian.net/rest/api/2/issue/{{{external.system.ID}}}

Username

The username for HTTP basic authentication.

Test connectors

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You can test connectors with the run connector API or as you’re creating or editing the connector in Kibana. For example:

Webhook - Case Management actions have the following configuration properties:

Additional comments: Additional information for the client, such as how to troubleshoot the issue.

Description: The details about the incident.
Labels: The labels for the incident.

Title: A title for the issue, which is used for searching the contents of the knowledge base.

Connector networking configuration

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Use the action configuration settings to customize connector networking configurations, such as proxies, certificates, or TLS settings. You can set configurations that apply to all your connectors or use xpack.actions.customHostSettings to set per-host configurations.

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