IMPORTANT: No additional bug fixes or documentation updates will be released for this version. For the latest information, see the current release documentation.
« Configure access to cases Configure external connectors »
Elastic Docs ›Observability Guide [7.16] ›Cases

Open and manage new cases

edit

Open and manage new cases

edit

Open a new case

edit

Open a new case to keep track of issues and share the details with colleagues.

  1. Go to Cases → Create new case.

  2. Give the case a name, add any identifying tags, and enter a description.

    In the Description area, you can use Markdown syntax to create formatted text.

  3. Under External incident management system, select a connector. If you’ve previously added one, that connector displays as the default selection. Otherwise, the default setting is No connector selected.
  4. After you’ve completed all of the required fields, click Create case.

Manage existing cases

edit

You can search existing cases and filter them by tags, reporter, and status: open, in-progress, or closed.

To view a case, click on its name. You can then:

  • Add a new comment.
  • Edit existing comments and the description.
  • Add a connector (if you did not select one while creating the case).
  • Send updates to external systems (if external connections are configured).
  • Close the case.
  • Reopen a closed case.
  • Edit tags.
  • Refresh the case to retrieve the latest updates.
« Configure access to cases Configure external connectors »