Fingerprint enables rapid regulatory compliance with Elastic

Fingerprint is a UK-based regulatory tech company that develops and hosts software solutions to allow regulated businesses to monitor and supervise their staff's electronic communications, to ensure compliance with regulations in their region and domain. The Fingerprint platform provides everything firms need to supervise all electronic communication channels for compliance, simply and effectively.

Fingerprint’s clients range from regulatory hosts and principal firms, outsourced chief compliance officers, and compliance consultancies to boutique hedge funds, investment and asset managers, and retail financial companies. For Fingerprint’s clients that oversee risk on behalf of their own roster of customers, the multi-tenant architecture of the platform allows them to supervise and manage the potential communication risk for hundreds of their clients via a single login platform.

Fingerprint’s features include automated voice and electronic communications surveillance, as well as risk identification and ranking, complemented by in-platform review, investigation and reporting tools, and much more. Fingerprint’s ultimate goal is to enable its customers (and those customers’ customers) to achieve and maintain compliance and deliver better oversight, more effectively, and faster!

With all the communications data flowing through Elasticsearch, Fingerprint has built a secure platform for risk analysis and ranking, enabling customers to automate the vast majority of the compliance supervision in their business today. Users can triage the risk items identified and swipe right on those that need further investigation workflows, ad-hoc search across multiple communication channels, or configure Fingerprint to look for suspicious activity regularly. Every user interaction on the platform is audited to Elasticsearch, which Fingerprint uses to analyze and then generate regular KPI reports against the compliance policies that customers put in place.

Fingerprint also maintains the health of its environment with Elastic. Critical signals are extracted from AWS (logs, metrics, and traces) and analyzed in Elastic APM. This enables the team to understand how their ecosystem runs and how the software works.

Fingerprint's automation capabilities help save customers 80%–90% of the time spent in their daily monitoring workload, removing significant levels of manual work and enabling faster compliance investigations.

Given James and the team's success in building on top of Elasticsearch, they are looking to expand their usage even further and leverage other critical capabilities of the platform. The team is exploring leveraging the capabilities of Elastic cross-cluster search to enable them to search data across geographies. Given the importance of data residency in financial services, Elastic can allow customers to keep data in the local region but be able to search across clusters, with a single query.

The team is also looking at other opportunities, such as ingesting new static data sources that may represent misbehavior (e.g., sales staff downloading data onto USB drives, unusual patterns of login activity, using the office printer at odd hours), as well as leveraging Elasticsearch combined with market data to do anomaly detection. This will build on Fingerprint's unique value proposition, enabling its clients to instantly deliver complete oversight and drive intelligent risk detection across all their communications channels.

The release and timing of any features or functionality described in this post remain at Elastic's sole discretion. Any features or functionality not currently available may not be delivered on time or at all.