Solving challenges with data and AI: 5 insights for public sector leaders

Harnessing data and AI is key to solving strategic challenges and driving organizational efficiency. Yet, despite significant investments in technology, nearly 7 out of 10 leaders still struggle to make real-time, data-driven decisions at scale.

Our latest research uncovers five key insights from nearly 200 public sector leaders about their top data-related challenges and investment priorities. It’s the data behind the data, if you will.

Discover the data-oriented obstacles and opportunities leaders face in an increasingly AI-driven world. Dig in to see how you can prioritize your data foundation and take advantage of AI to drive automation, efficiency, and better decision making.

Highlights

• The top five business challenges: Public sector leaders struggle to optimize their wealth of data. Learn how to get ahead.
• Leaders are unsatisfied: 2 out of 3 leaders are underwhelmed with the data insights their organization generates. Discover the data challenges many public sector orgs are struggling with.
• Understanding data maturity: Your peers believe they’re more mature than they probably are. Identify steps to assess — and enhance — your ability to make data-driven decisions.
• Data and AI help optimize productivity: A little over 80% of leaders believe using AI can make their teams more efficient. Find out how effectively combining data and AI drives more value.
• Capitalizing on generative AI: 82% of leaders have invested in generative AI — or plan to in the near future — despite a host of regulatory and data privacy concerns. Explore the GenAI use cases others are considering to transform the way they work.

Additional resources

• Why customer service matters for government — and how AI will help (Blog)
• An executive's guide to operationalizing generative AI (Ebook)
• How Search AI is transforming call centers and citizen support (Ebook)