How Marcos Ramos unexpectedly returned to Elastic

Marcos Ramos left Elastic for a startup company after four years. He was excited to be back in the Elastic fold when the startup was acquired by Elastic at the end of 2023.

Marcos started his journey with Elastic in 2018 as a support engineer and had been working with Elasticsearch for two years prior. He implemented the technology at two companies before taking a class on Elasticsearch. 

“I made contacts and connected with the teacher, so I thought, ‘Why not just work for them?’,” he says. 

As a support engineer and later as a senior support engineer, Marcos helped Elastic customers with their queries, issues, and pain points so that they could get the most out of Elasticsearch. 

“You really need to know everything about the tech,” he says.

Marcos stayed in support for four years before he started to think about moving to a more technical role in DevOps, site reliability, or engineering. 

While he was planning his internal move, he received an offer from Opster — a startup that provides tools to monitor and manage Elasticsearch.

“The offer was a match,” Marcos says. “It was in charge of support but on the more technical side and still inside of the Elasticsearch world.”

He was there for a little over a year before Elastic acquired the company. Now, Marcos is in the process of completing his move to become an operations engineer. This role requires him to keep the operations running smoothly inside of Elastic Cloud.

“I ensure that all the tests run smoothly, that there are no broken packages, and that no issues reach the production environment,” he says.

But he is happy to be back. 

“I’m relieved to be back,” Marcos says. “Startups can be hard, and Elastic is a nice place to work. They have more structure for their employees.”

And Marcos’ previous Elastic experience helped him with the transition back.

“As a big company with a lot of teams, knowing how to navigate through Slack channels is really helpful,” he says. 

Despite Elastic’s size, there is a lot of flexibility, he says. And from the technical aspect, there is plenty of internal documentation, so he doesn’t need to ask as many questions or schedule as many meetings. 

But the people are one of the reasons he loves to work here. 

“I love to work with Elasticians,” Marcos says. “They are always ready to help. And the Source Code is true — people really live it day to day and in their interactions. I was relieved when I read the ‘As YOU, Are’ pillar and ‘We all have an accent’.”

“We are always growing and creating,” Marcos says. “It’s great to be back.”

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