Customer Success @ Elastic: Elastic Stack + Salesforce =

A.J. Angus

Sr Manager, Custom Applications

Elastic

Kristina Frost

Director, Business Technology

Elastic

Pius Fung

Support Engineer

Elastic

Come and see the folks behind the Elastic curtain, and we'll show you how Elastic uses the Elastic Stack to enhance our internal technology stack.

A.J., Kristina, and Pius will discuss Elastic's Customer Success programs, showing you start to finish how they query and expose license data, how they use the Elastic Stack to enhance the Support Engineers’ experience in their support console, and how they bring all that information together in Salesforce to provide a predictive and holistic system for customer health.