IMPORTANT: No additional bug fixes or documentation updates will be released for this version. For the latest information, see the current release documentation.
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Elastic Docs ›Elastic Observability [8.15]

Cases

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Cases

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Collect and share information about observability issues by opening a case directly in the Elastic Observability app. Cases allow you to track key investigation details, add assignees and tags to your cases, set their severity and status, and add alerts, comments, and visualizations. You can also send cases to third party systems by configuring external connectors.

You can also optionally add custom fields and case templates. [preview] This functionality is in technical preview and may be changed or removed in a future release. Elastic will work to fix any issues, but features in technical preview are not subject to the support SLA of official GA features.

Cases page

If you create cases in Stack Management or the Elastic Security app, they are not visible in Observability. Likewise, the cases you create in Observability are not visible in Stack Management or the Elastic Security app. You also cannot attach alerts from Stack Management or the Elastic Security app to cases in Observability.

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