Financial Services Summit
Enhancing customer experiences with genAI in Financial Services - The Elastic enabled bank
ON DEMAND
Hosted by:
Tim Brophy
Principal Solutions Architect
Elastic
Overview
Traditional banking interfaces frustrate customers with impersonal interactions, clunky transaction searches, and static chatbots. How can banks transform these pain points into seamless, personalized experiences? Join Tim Brophy, Principal Solutions Architect at Elastic, as he explores how semantic search and generative AI improve banking operations and customer engagement.
Highlights
- Smarter transaction search: Move beyond keyword matching with AI-powered semantic search for accurate, intent-driven results.
- Intelligent customer support: Create dynamic, real-time chatbot interactions that replace static FAQ-based systems.
- Hyper-personalization: Deliver tailored recommendations and offers using AI-driven insights.
- Fraud detection & compliance: Strengthen fraud prevention with AI models designed for financial security and regulatory compliance
Discover how banks are using GenAI to enhance customer experiences, streamline operations, and drive engagement.
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