| Product | Subscription Level | Support Services Policy |
|---|
| Elastic Elasticsearch Service | Standard | Elastic Elasticsearch Service Support Service Policy for Standard |
| Gold, Platinum, Enterprise, or Private | Elastic Elasticsearch Service Support Service Policy for Gold, Platinum, Enterprise, and Private |
| Elastic Elasticsearch Service: U.S.-based Support Services for GovCloud Subscriptions | GovCloud Standard, Gold, Platinum or Enterprise | Elastic Elasticsearch Service U.S.-based Support Services Policy for GovCloud Standard/Gold/Platinum/Enterprise |
| Elastic Site Search (Swiftype) | Elastic Site Search (Swiftype) Standard, Pro, or Premium | Elastic Site Search Support Service Policy for Standard, Pro, and Premium |
| Elastic App Search (Swiftype) | Elastic App Search (Swiftype) Standard, Pro, or Premium | Elastic App Search Support Service Policy for Standard, Pro, and Premium |