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Create or update an external incident

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Create or update an external incident

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Creates a new or updates an existing external incident from a Elastic Security case.

Console supports only Elasticsearch APIs. Console doesn’t allow interactions with Kibana APIs. You must use curl or another HTTP tool instead. For more information, refer to Run Elasticsearch API requests.

You can only send cases to external systems after you have created a connector.

Request URL

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POST <kibana host>:<port>/api/actions/connector/<connector ID>/_execute

URL parts

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The URL must include the connector ID. Call Get current connector to retrieve the currently used connector ID, or Find connectors to retrieve all connectors IDs.

Request body

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A JSON object with these fields:

Name	Type	Description	Required
`params`	params	Contains the Elastic Security case details for which you are opening or updating an external incident.	Yes

params schema

Name	Type	Description	Required
`subAction`	String	The action to be performed. When opening or updating cases in external systems, must be: `pushToService`.	Yes
`subActionParams`	subActionParams	Case details to send to external systems.	Yes

subActionParams schema

Name	Type	Description	Required
`incident`	incident	The incident.	Yes
`comments`	Object[]	Array containing case comments: `commentId` (string, required): The comment ID. `comment` (string, required): The comment text.	No

incident schema

Name	Type	Description	Required
`alertId`	String	The alert ID.	No. Valid only for Swimlane connectors.
`caseId`	String	The case ID.	No. Valid only for Swimlane connectors.
`caseName`	String	The case name.	No. Valid only for Swimlane connectors.
`dest_ip`	String	A comma separated list of destination IPs.	No. Valid only for ServiceNow SecOps connectors.
`description`	String	The case description.	No
`externalId`	String	The external incident/issue ID.	No, only required when updating an existing issue.
`impact`	String	ServiceNow ITSM incident impact.	No. Valid only for ServiceNow ITSM connectors.
`incidentTypes`	String	IBM Resilient incident types.	No. Valid only for IBM Resilient connectors.
`issueType`	String	Jira issue type.	No. Valid only for Jira connectors.
`labels`	String	Jira issue labels.	No. Valid only for Jira connectors.
`malware_hash`	String	A comma separated list of malware hashes.	No. Valid only for ServiceNow SecOps connectors.
`malware_url`	String	A comma separated list of malware URLs.	No. Valid only for ServiceNow SecOps connectors.
`name`	String	IBM Resilient organization incident name.	Yes. Valid only for IBM Resilient connectors.
`parent`	String	Jira issue parent.	No. Valid only for Jira connectors.
`priority`	String	Jira issue priority.	No. Valid only for Jira and ServiceNow SecOps connectors.
`ruleName`	String	The name of the alert’s rule.	No. Valid only for Swimlane connectors.
`severity`	String	ServiceNow ITSM incident severity.	No. Valid only for ServiceNow ITSM and Swimlane connectors.
`severityCode`	String	IBM Resilient incident severity code.	No. Valid only for IBM Resilient connectors.
`short_description`	String	ServiceNow incident name.	Yes. Valid only for ServiceNow connectors.
`source_ip`	String	A comma separated list of source IPs.	No. Valid only for ServiceNow SecOps connectors.
`summary`	String	Jira issue title.	Yes. Valid only for Jira connectors.
`urgency`	String	ServiceNow ITSM incident urgency.	No. Valid only for ServiceNow ITSM connectors.

When updating an existing case, call Get case or Find cases to retrieve the externalId. In the case JSON object, the externalId value is stored in the external_service field.

Example requests

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Creates a new ServiceNow incident:

POST api/actions/connector/7349772f-421a-4de3-b8bb-2d9b22ccee30/_execute
{
  "params": {
    "subAction": "pushToService",
    "subActionParams": {
      "comments": [
        {
          "commentId": "dda30310-732a-11ea-a0b2-c51ea50a58e2",
          "comment": "Comment about the incident",
        }
      ],
      "incident": {
        "description": "Description of the incident",
        "short_description": "Incident name"
      }
    }
  }
}

Updates an existing ServiceNow incident:

POST api/actions/connector/7349772f-421a-4de3-b8bb-2d9b22ccee30/_execute
{
  "params": {
    "subAction": "pushToService",
    "subActionParams": {
      "comments": [
        {
          "commentId": "8ef6d660-732f-11ea-a0b2-c51ea50a58e2",
          "comment": "Comment about the incident",
        }
      ],
      "incident": {
        "externalId": "cc6ef44bdb7300106ba884da0b9619cf",
        "short_description": "Incident name"
      }
    }
  }
}

Response code

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200: Indicates a successful call.

Response payload

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A JSON object with the ID and the URL of the external incident.

Example response

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{
  "status": "ok",
  "actionId": "61787f53-4eee-4741-8df6-8fe84fa616f7",
  "data": {
    "title": "INC0010012",
    "id": "62dc3c8bdb7300106ba884da0b9619ea",
    "pushedDate": "2020-03-31T09:01:33.000Z",
    "url": "https://dev78437.service-now.com/nav_to.do?uri=incident.do?sys_id=62dc3c8bdb7300106ba884da0b9619ea",
    "comments": [
      {
        "commentId": "dda30310-732a-11ea-a0b2-c51ea50a58e2",
        "pushedDate": "2020-03-31T09:01:34.000Z"
      }
    ]
  }
}

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