Configure case settings

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Configure case settings

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To access case settings in an Elastic Security project, go to Cases → Settings.

Case closures

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If you close cases in your external incident management system, the cases will remain open in Elastic Security until you close them manually.

To close cases when they are sent to an external system, select Automatically close Security cases when pushing new incident to external system.

External incident management systems

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You can push Elastic Security cases to these third-party systems:

ServiceNow ITSM
ServiceNow SecOps
Jira (including Jira Service Desk)
IBM Resilient
Swimlane
TheHive
Webhook - Case Management

To push cases, you need to create a connector, which stores the information required to interact with an external system. After you have created a connector, you can set Elastic Security cases to automatically close when they are sent to external systems.

Requirements

To create connectors and send cases to external systems, you need the Security Analytics Complete project feature and the appropriate user role. For more information, refer to Cases prerequisites.

To create a new connector

From the Incident management system list, select Add new connector.
Select the system to send cases to: ServiceNow, Jira, IBM Resilient, Swimlane, TheHive, or Webhook - Case Management.
Enter your required settings. For connector configuration details, refer to:

To change the settings of an existing connector:

Select the required connector from the incident management system list.
Click Update <connector name>.
In the Edit connector flyout, modify the connector fields as required, then click Save & close to save your changes.

To change the default connector used to send cases to external systems, select the required connector from the incident management system list.

Mapped case fieldsedit

When you export an Elastic Security case to an external system, case fields are mapped to existing fields in the external system. For example, the case title is mapped to the short description in ServiceNow and the summary in Jira incidents. Case tags are mapped to labels in Jira. Case comments are mapped to work notes in ServiceNow.

When you use a Webhook - Case Management connector, case fields can be mapped to custom or existing fields.

When you push updates to external systems, mapped fields are either overwritten or appended, depending on the field and the connector.

Retrieving data from external systems is not supported.

Custom fields

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You can add optional and required fields for customized case collaboration.

In the Custom fields section, click Add field.
You must provide a field label and type (text or toggle). You can optionally designate it as a required field and provide a default value.

When you create a custom field, it’s added to all new and existing cases. In existing cases, new custom text fields initially have null values.

You can subsequently remove or edit custom fields on the Settings page.

Templates

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This functionality is in technical preview and may be changed or removed in a future release. Elastic will work to fix any issues, but features in technical preview are not subject to the support SLA of official GA features.

You can make the case creation process faster and more consistent by adding templates. A template defines values for one or all of the case fields (such as severity, tags, description, and title) as well as any custom fields.

To create a template:

In the Templates section, click Add template.
You must provide a template name and case severity. You can optionally add template tags and a description, values for each case field, and a case connector.

When users create cases, they can optionally select a template and use its field values or override them.

If you update or delete templates, existing cases are unaffected.

« Create and manage cases Asset management »